Terms & conditions

These terms govern your use of this website and the supply of services by A Slater & Son Property Services Ltd ("we", "us", "our"), a limited company registered in England & Wales (Company No. 16298499). Registered address: 1 Keasdon Cl, Middlesbrough TS3 7BD.

1. Quotations

Quotes and on-site surveys are always completely free of charge. All written quotations are valid for 30 days unless otherwise stated and are fixed totals — never "from" figures or vague estimates. Verbal indications given over the phone are for guidance only — the binding price is the written quotation we provide after a site visit or detailed discussion.

2. Acceptance of work

By instructing us - in writing, by phone, by email or by allowing work to commence - you accept these terms. Variations to the agreed scope of work will be quoted separately and require your written or recorded agreement before they go ahead.

3. Pricing and payment

Prices are inclusive of labour and materials as itemised on the quotation and are fixed totals, not "from" figures. Emergency call-out charges are agreed on the phone before we set off, and our emergency call-out response time is 4 hours across Teesside. Invoices are due within 14 days of issue unless otherwise agreed. We reserve the right to charge interest on overdue invoices in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

4. Workmanship guarantee

We offer a 12-month workmanship guarantee across every trade. If anything works loose, drips or needs adjusting within 12 months of completion, we will return and fix it free of charge. Manufacturer warranties on installed parts are passed through to you. The guarantee covers defects in the work we have carried out; it does not cover ordinary wear and tear, damage caused by third parties, or pre-existing issues we were not instructed to repair.

5. Insurance and liability

We are fully insured with £5 million public liability cover on every job. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or for any other liability that cannot be excluded by law. Subject to that, our total liability in connection with any job is limited to the value of the work invoiced for that job.

6. Cancellation

You may cancel a scheduled non-emergency job up to 24 hours before the agreed start time at no charge. Cancellations inside 24 hours may incur a reasonable charge for materials already ordered or scheduled labour.

7. Website use

This website's content is provided for general information about our services. We make reasonable efforts to keep it accurate but do not warrant that it is complete or up to date. The site, its text and its imagery are the property of A Slater & Son Property Services Ltd and may not be reproduced without permission.

8. Governing law

These terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

9. Contact

Questions about these terms: garyslater@aslaterandson.co.uk or 07966 442128.